Logistics Worldwide Privacy Policy
How Bold City Logistics, LLC dba Logistics Worldwide handles the personal information of website visitors, customers, carriers, applicants, and other business contacts.
The Short Version
- We collect the business and shipment details you give us to quote, move, and support your freight.
- We share information only with the carriers, service providers, and other parties needed to do that work, or when the law requires it.
- We do not sell personal information for money.
- Never send payment-card, bank-account, or Social Security numbers through a quote or contact form. Use only the secure process we designate.
- You can ask us to access, correct, or delete your information, or opt out of marketing, by emailing info@shiplw.com with the subject line “Privacy Request”.
Bold City Logistics, LLC, doing business as Logistics Worldwide (collectively, “Logistics Worldwide,” “LW,” “we,” “us,” or “our”), respects the privacy of our website visitors, customers, prospective customers, carriers, service providers, job applicants, and other business contacts. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites, communicate with us, submit a form or document, request a freight quote or account, use our services, or otherwise interact with LW.
This Privacy Policy applies to logisticsworldwide.com and other websites, forms, portals, and digital services that link to it. It does not replace the contractual terms governing freight services, credit, payment, carrier relationships, employment, or other transactions. Those matters remain subject to the applicable agreements and LW Terms and Conditions.
1. Information We Collect
The information we collect depends on how you interact with LW and may include the following categories.
| Category | Examples |
|---|---|
| Contact and business information | Name, business email address, telephone number, job title, company name, business address, website, industry, and related professional information. |
| Quote and shipment information | Origin and destination information, shipment dates, commodity descriptions, dimensions, weight, freight class, NMFC information, accessorial services, hazardous-material information, declared value, special instructions, and documents such as bills of lading or packing slips. |
| Account and transaction information | Account-application details, trade references, billing contacts, invoices, payment status, transaction history, and other information needed to establish or manage a commercial relationship. |
| Payment and financial information | Payment-card, bank-account, credit, or authorization information submitted through designated secure payment or authorization channels. General website and quote forms should not be used to submit payment-card or banking information. |
| Carrier and employment information | Information submitted in connection with carrier onboarding, compliance, qualifications, insurance, safety, employment inquiries, or job applications. Supplemental notices may apply to particular processes. |
| Communications and uploaded content | Emails, chat messages, call details, form responses, documents, and other information you choose to provide to us. |
| Device and website-use information | Internet Protocol address, browser and device type, operating system, pages viewed, referring pages, links selected, approximate location derived from an IP address, timestamps, advertising identifiers, and similar usage information collected through cookies and related technologies. |
2. How We Collect Information
- Directly from you when you request a quote, apply for an account, contact us, use live chat, upload documents, register as a carrier, apply for employment, or otherwise communicate with LW.
- From your employer, coworkers, customers, vendors, shipment parties, carriers, referral sources, and other organizations involved in a freight movement or business relationship.
- Automatically when you use our websites, forms, portals, advertisements, emails, and other digital services.
- From public records, commercially available sources, credit and fraud-prevention services, and other lawful sources used for business verification and risk management.
3. How We Use Information
- Prepare freight quotes and respond to requests for information.
- Arrange, manage, monitor, document, and support freight transportation and related services.
- Open and administer customer, carrier, vendor, and business accounts.
- Verify identities, businesses, authority, credit, payment instructions, compliance, and eligibility.
- Process transactions, invoices, payments, authorizations, disputes, claims, and account communications.
- Communicate about quotes, shipments, accounts, service updates, support requests, and other business matters.
- Operate, maintain, secure, troubleshoot, and improve our websites, forms, systems, and services.
- Analyze website use, measure advertising and campaign performance, and improve communications and customer experience.
- Send marketing communications where permitted by law and consistent with your choices.
- Detect and prevent fraud, spam, abuse, security incidents, and other harmful or unlawful activity.
- Comply with legal obligations, enforce agreements, protect rights and safety, and establish or defend legal claims.
4. How We Disclose Information
LW may disclose personal information when reasonably necessary for the purposes described in this Privacy Policy, including to the following recipients.
- Carriers, freight forwarders, logistics providers, agents, warehouses, terminals, ports, customs professionals, consignees, shippers, and other parties needed to quote, arrange, or support a shipment.
- Technology, hosting, cybersecurity, customer-relationship management, communications, document-signing, payment, analytics, advertising, and professional-service providers that support our operations.
- Credit-reporting, identity-verification, fraud-prevention, insurance, collections, legal, accounting, and compliance providers.
- Government agencies, regulators, courts, law enforcement, and other parties when disclosure is required or permitted by law or reasonably necessary to protect rights, property, safety, or the integrity of our services.
- A buyer, investor, lender, successor, or adviser in connection with a proposed or completed merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
- Other parties at your direction or with your consent.
LW does not sell personal information for money. Our use of analytics and advertising technologies may be treated as a sale, sharing, or targeted advertising under some state privacy laws. Where applicable, you may exercise an opt-out right as described in Section 9.
5. Cookies Analytics and Advertising
LW and its service providers use cookies, pixels, tags, local storage, and similar technologies to operate and secure our websites, remember settings, understand website activity, support live chat and forms, measure campaigns, and deliver or evaluate advertising.
Technologies currently used on LW websites may include services provided by HubSpot, Google Analytics, Google Tag Manager, Google Ads, Meta, LinkedIn, YouTube, and Google reCAPTCHA. These providers may collect device and usage information under their own privacy terms. The technologies present on a particular page may change as we update the website and our business systems.
You may control cookies through the cookie-preference tools made available on our website, where available, and through your browser settings. Blocking some cookies may affect website features, forms, chat, or security functions. You may also use the privacy and advertising controls offered by the relevant provider. LW will process legally recognized browser-based opt-out signals where required by applicable law.
6. Google reCAPTCHA
LW uses Google reCAPTCHA to help protect forms and digital services from spam, fraud, and abuse. reCAPTCHA may collect hardware and software information and set a necessary cookie for risk analysis. Your use of reCAPTCHA is subject to Google policies.
For more information, review Google’s Privacy Policy and Terms of Service.
7. Data Retention
LW retains personal information for as long as reasonably necessary to fulfill the purpose for which it was collected, provide services, manage accounts and transactions, maintain business and shipment records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect against fraud or security risks. Retention periods vary according to the type of information, the business relationship, contractual requirements, and applicable law. When information is no longer required, LW may delete, anonymize, or securely dispose of it.
8. Information Security
LW uses administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Access is limited according to business need and the sensitivity of the information. No method of transmission or storage is completely secure, and LW cannot guarantee absolute security.
Do not submit payment-card numbers, bank-account information, Social Security numbers, or other highly sensitive information through a general contact or freight-quote form. Use only the secure process specifically designated by LW for that information.
9. Your Privacy Choices and Rights
Depending on where you live and the law that applies, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information. You may also have rights to opt out of certain targeted advertising, sale, sharing, or profiling; limit certain uses of sensitive personal information; withdraw consent where processing is based on consent; or appeal LW’s response to a request.
To submit a privacy request, email info@shiplw.com with the subject line Privacy Request or contact us using the information in Section 15. Describe the right you wish to exercise and provide enough information for LW to identify the relevant records. We may need to verify your identity and authority before completing a request. Authorized agents may submit requests where permitted by law, subject to verification. LW will not unlawfully discriminate against you for exercising an applicable privacy right.
These rights are not absolute. LW may retain or decline to disclose information when permitted or required by law, including for security, fraud prevention, recordkeeping, legal claims, or completion of a transaction you requested.
10. Communications Choices
You may unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting LW. Opting out of marketing does not prevent LW from sending transactional, shipment, account, safety, legal, or service communications. You may request that LW update your business contact information by contacting us.
11. Third Party Websites and Services
LW websites may link to or integrate with third-party websites, carrier portals, payment or document-signing services, social networks, videos, maps, or other services. LW does not control the privacy practices of those third parties. Review the privacy notices of any third-party service before providing information to it.
12. International Visitors
LW is based in the United States. If you access our websites or provide information from Canada, Mexico, or another country, your information may be transferred to, stored in, and processed in the United States and other locations where LW or its service providers operate. Privacy laws in those locations may differ from the laws where you live. LW handles cross-border transfers as required by applicable law.
13. Children
LW provides business-to-business freight and logistics services. Our websites and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to LW, contact us so we can review and address the matter.
14. Changes to This Privacy Policy
LW may update this Privacy Policy to reflect changes in our services, technologies, business practices, or legal obligations. We will post the revised policy on our website and update the effective date. When required by law, we will provide additional notice or obtain consent.
15. Contact Logistics Worldwide
For privacy questions or requests, contact:
Bold City Logistics, LLC dba Logistics Worldwide
Attn: Privacy Request
6030 Bowdendale Avenue
Jacksonville, Florida 32216
Telephone: 904-990-5500
Email: info@shiplw.com
16. Terms and Conditions
Use of LW freight and logistics services is also subject to the applicable agreements and the Logistics Worldwide Terms and Conditions.
Email info@shiplw.com with the subject line “Privacy Request”, call 904-990-5500, or write to Bold City Logistics, LLC dba Logistics Worldwide, Attn: Privacy Request, 6030 Bowdendale Avenue, Jacksonville, Florida 32216.